Return & Refund Policy

We want you to be happy with your order. Because our products are made to order specifically for you, we do not accept returns or exchanges for incorrect size selection, color preference, or a change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Include:

Your order number

A brief description of the issue

Clear photos showing the product and the problem

Once reviewed, eligible claims will receive a replacement or refund at no additional cost.

Sizing & Exchanges

Each product is made to order, so we are unable to offer traditional size exchanges.

Please review the size guide on the product page before ordering. If you accidentally order the wrong size, contact us and we’ll do our best to help exchange the correct size.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the address or replace the order.

Lost or Missing Orders

If your tracking information shows unusual delays or your package appears to be lost, contact us so we can investigate the issue with our fulfillment partner.

If tracking shows that an order was successfully delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, or the delivery location.

Order Cancellations

Because orders may enter production shortly after being placed, cancellations are not guaranteed.

If you need to cancel or modify an order, contact us immediately. If production has not yet begun, we will do our best to accommodate your request.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or another fulfillment error occurred.

Made-to-Order Products

Our apparel and accessories are produced specifically when you place your order. This allows us to avoid unnecessary inventory and waste, but it also means we cannot restock products returned because of buyer preference.

Please carefully review your size, color, design, and shipping information before completing your purchase.

Need Help?

If something isn’t right with your order, please contact us. We want to make legitimate order issues right and provide a fair solution whenever possible.

Contact: igobywilliam@gmail.com

Please include your order number in your message so we can assist you as quickly as possible.