Shipping policy
Shipping Policy
Last Updated: September 14, 2026
Thank you for shopping with I Go By William (IGBW) store. Our products are made to order, meaning your apparel is produced specifically for you after your order is placed.
Please review the information below regarding production, shipping, tracking, and delivery.
Order Processing & Production
Because our products are made to order, please allow time for your order to be produced before it ships.
Most orders are typically produced within 2–5 business days, although production times may vary depending on the product, order volume, availability, holidays, and fulfillment provider.
Production time is separate from shipping time.
Estimated Shipping Times
After production is complete, estimated U.S. shipping times are generally:
Economy Shipping: 4-8 business days
Standard Shipping: 2–5 business days
These are estimates rather than guaranteed delivery dates. Some orders may arrive sooner or experience delays outside our control.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order, products, and delivery location.
When promotional free shipping is offered, eligibility will be displayed on our website or during checkout.
Order Tracking
Once your order has been produced and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Multiple Packages
Some orders may contain products produced by different fulfillment facilities.
For example, your T-shirt, hoodie, and hat may occasionally be produced or shipped from different locations.
As a result:
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Your order may arrive in multiple packages.
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Packages may arrive on different days.
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You may receive multiple tracking numbers.
You will not be charged additional shipping after checkout simply because we fulfill an order in multiple packages.
Incorrect Shipping Addresses
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us immediately at igobywilliam@gmail.com.
Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
We are not responsible for packages delivered incorrectly because of inaccurate or incomplete shipping information provided at checkout.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us at igobywilliam@gmail.com.
We will review the tracking information and work with our fulfillment and shipping partners when appropriate to determine what happened.
Eligible lost-package claims may qualify for a replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Verify the shipping address on your order.
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Check around the delivery location.
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Check with household members or neighbors.
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Allow an additional business day in case the carrier marked the package delivered prematurely.
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Contact the shipping carrier when appropriate.
If you still cannot locate the package, contact us and we will do our best to assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photographs of the item and problem
Please see our Return & Refund Policy for complete information regarding replacements and refunds.
International Shipping
We offer shipping to select international destinations. Available destinations and shipping costs will be displayed during checkout.
International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country. Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in our product or shipping prices.
International delivery times may vary due to customs processing and local carrier operations.
Shipping Delays
While we work with our fulfillment partners to get orders to customers as quickly as possible, delays can occasionally occur due to circumstances outside our control, including:
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Severe weather
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Carrier delays
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Holidays
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High order volumes
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Supply-chain disruptions
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Customs processing
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Production delays
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Incorrect shipping information
Estimated delivery dates are provided as estimates and are not guaranteed unless expressly stated otherwise.
Made-to-Order Fulfillment
Our merchandise is produced using print-on-demand fulfillment. This allows us to create products specifically when they're ordered rather than maintaining large amounts of unnecessary inventory.
Because products may be produced by different facilities depending on product type, color, size, availability, and destination, the fulfillment location may vary between orders.
Questions About Your Order?
If you have questions about shipping or need assistance with an order, contact us at:
IGBW
Email: igobywilliam@gmail.com
Please include your order number so we can assist you as quickly as possible.